Things you should know
Learn how to carry out the processes and formalities you require from your policy, learn through our informative pills, or get to know them in more detail through our questions and answers section.
Here you will find short animated videos with instructions on how to carry out various procedures in our My Bupa portal.
My Bupa
Policy Documents
Do you know how to read the explanation of your benefits?
Know the EOBHow to find your documents in My bupa?
Policy Documents
Preauthorizations | Reimbursements | Consultations
How to Submit a Preauthorization?
Pre-authorizationsFollow-up of your pre-authorizations
Follow-UpHow to make a Reimbursement Request?
Reimbursement Request
How do I send additional information to an incomplete claim?
Reimbursement: Additional InformationSchedule a medical appointment through our US Service Center (USSC)
Appointment SchedulingRed de Proveedores
How to access your provider network in the United States (BlueCross BlueShield)?
BlueCross BlueShieldWhat to do in case of a medical emergency?
Blua: user guides
Nutritional assistance:
To connect with a nutritional health expert.
Healthy: to connect with a mental health expert.
User Guides (pdf)What to do when you need a medical treatment?
Contact us, a medical service team will help you confirm that your treatment is covered by your policy and will provide you with information about hospitals, clinics and specialists you can visit.
By contacting us first, we can contact your hospital or clinic to make sure they have everything you need for your treatment.
Además de ser posible, llegaremos a un acuerdo con la institución o profesional de la salud, para pagarles directamente y que tú no tengas que desembolsar dinero en efectivo.
How to submit a claim?
At Bupa we offer you two options for the payment of your medical services: direct payment and reimbursement.
Pago directo es cuando nosotros desde Bupa pagamos directamente a tu proveedor médico de salud.
Direct payment is when we at Bupa pay your medical health care provider directly.
Our recommendation is that you always notify us prior to your medical treatment, this way we will do our best to pay your medical providers directly, thus avoiding you having to disburse money and go through administrative processes.
How to make payments?
You can pay online, using the links below:
How to request a second medical opinion?
If you have received a medical diagnosis of serious, complex or chronic illness, you can request a second medical opinion from the best international and independent doctors, who will review your case, confirm or modify the diagnosis and recommend the best steps to take for your treatment.
How to modify the beneficiaries of your policy?
To include new dependents to your policy you can complete an insurance application by downloading it easily from here or if you prefer, you can contact us and we will send you this document by email. Remember to provide us with information and documentation about the health status of the new dependent.
For more information, contact your agent or contact us.
*The above may result in a modification of coverage for pre-existing conditions and/or illnesses, special restrictions or exclusions, or may cause your application to be denied. Any special restrictions or exclusions will apply only to the new dependent and will be reflected on your certificate of insurance.
How to renew your policy?
Approximately two months prior to the expiration of your current policy, Bupa will send you a renewal package with coverage details and reference costs.
It is essential that you review these documents and verify if you require any additional coverage so that we can assist you.
When you are ready for your renewal, make sure you have your payment information, such as bank account, address, etc., ready.
If you need assistance, please contact your insurance agent or contact us.
Here you will find short animated videos with instructions on how to carry out various procedures in our My Bupa portal.
My Bupa
Policy Documents
Do you know how to read the explanation of your benefits?
Know the EOBHow to find your documents in My bupa?
Policy DocumentsPreauthorizations | Reimbursements | Consultations
How to Submit a Preauthorization?
Pre-authorizationsFollow-up of your pre-authorizations
Follow-UpHow to make a Reimbursement Request?
Reimbursement RequestHow do I send additional information to an incomplete claim?
Reimbursement: Additional InformationSchedule a medical appointment through our US Service Center (USSC)
Appointment SchedulingRed de Proveedores
How to access your provider network in the United States (BlueCross BlueShield)?
BlueCross BlueShieldWhat to do in case of a medical emergency?
Blua: user guides
Nutritional assistance:
To connect with a nutritional health expert.
Healthy: to connect with a mental health expert.
User Guides (pdf)What to do when you need a medical treatment?
Contact us, a medical service team will help you confirm that your treatment is covered by your policy and will provide you with information about hospitals, clinics and specialists you can visit.
By contacting us first, we can contact your hospital or clinic to make sure they have everything you need for your treatment.
Además de ser posible, llegaremos a un acuerdo con la institución o profesional de la salud, para pagarles directamente y que tú no tengas que desembolsar dinero en efectivo.
How to submit a claim?
At Bupa we offer you two options for the payment of your medical services: direct payment and reimbursement.
Pago directo es cuando nosotros desde Bupa pagamos directamente a tu proveedor médico de salud.
Direct payment is when we at Bupa pay your medical health care provider directly.
Our recommendation is that you always notify us prior to your medical treatment, this way we will do our best to pay your medical providers directly, thus avoiding you having to disburse money and go through administrative processes.
How to make payments?
You can pay online, using the links below:
How to request a second medical opinion?
If you have received a medical diagnosis of serious, complex or chronic illness, you can request a second medical opinion from the best international and independent doctors, who will review your case, confirm or modify the diagnosis and recommend the best steps to take for your treatment.
How to modify the beneficiaries of your policy?
To include new dependents to your policy you can complete an insurance application by downloading it easily from here or if you prefer, you can contact us and we will send you this document by email. Remember to provide us with information and documentation about the health status of the new dependent.
For more information, contact your agent or contact us.
*The above may result in a modification of coverage for pre-existing conditions and/or illnesses, special restrictions or exclusions, or may cause your application to be denied. Any special restrictions or exclusions will apply only to the new dependent and will be reflected on your certificate of insurance.
How to renew your policy?
Approximately two months prior to the expiration of your current policy, Bupa will send you a renewal package with coverage details and reference costs.
It is essential that you review these documents and verify if you require any additional coverage so that we can assist you.
When you are ready for your renewal, make sure you have your payment information, such as bank account, address, etc., ready.
If you need assistance, please contact your insurance agent or contact us.
